Knowledge · assist

AI assistant for the company: what it must be able to do

What makes an AI assistant for the company: connection to real company data, tasks from the chat, artifacts, skills – and fair costs.

An AI assistant for the company is a chat-based helper that is connected to the real data of the firm – that is what sets it apart from public AI chats. It not only answers questions and drafts texts, but creates tasks, deadlines and notes directly in the firm's systems, knows contacts and appointments, and stores work results permanently. In short: it works inside the company, not just about the company.

Why a general AI chat isn't enough

Public chat AIs are impressive – and oddly useless in everyday company life as soon as things get specific. They don't know your customers, don't see your appointments, and forget after the conversation what was discussed. The result is the eternal media break: the AI delivers text, a human transfers it into the task list, calendar and CRM. The actual work – getting it done – stays undone.

What a good company assistant must be able to do

You can recognize an assistant that deserves the name by six capabilities:

• Work in dialogue: Drafting, summarizing, structuring – the chat basis that is now standard.
• Create directly instead of having it typed out: "Create me a task for Friday for that" becomes a real task in the data foundation – without a media break.
• Results that stay: Drafts, checklists and documentation are saved, tagged and findable, instead of disappearing in the chat history.
• Calendar under control: Enter appointments, reschedule, find free slots – without switching applications.
• Dictation: Record spoken input and process it further – often the fastest way when on the move.
• Ability to learn company processes: Recurring patterns – "this is how we write quotes" – taught once, then available for the whole team.

How webRichtung implements this

webRichtung assist is the AI assistant of the webRichtung platform and covers exactly this list: you work in the chat, and out of the conversation tasks, deadlines and notes arise directly in your data foundation. Results are saved as artifacts – with title, type, source and tags, filterable and reusable. The integrated calendar shows free slots, the dictation records spoken input, and via skills you teach assist how your company handles certain things – there are your own skills and those of your organization. The details are described in the documentation.

Costs and rollout

Crucial for teams: at webRichtung there is no per-head license. Account and users cost 0 € – whether two or twenty employees use the assistant changes nothing about the base costs. You only pay for actual consumption via Credits (1 Credit = 1 euro net). The platform is developed and operated in Germany, GDPR-aware.

For getting started: begin with a use case that the team feels every day – for example creating tasks directly from the chat. A concrete benefit in the first week convinces more than the longest list of features. How this works in concrete terms is shown in the article Create tasks in the chat.

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