DGUV V3 quotes: prepare the customer’s internal coordination
Help the quote recipient resolve open organisational questions internally. Connect the discussed areas with contacts and a usable response.
A DGUV V3 quote is with purchasing while coordination with the office and workshop remains open. For your inspection service working in Germany, a clear follow-up question now matters: which organisational answer does the customer need to progress with the quote? You can make internal clarification easier without assuming their procedures.
Turn general approval into a clear position
“That looks good” initially describes a response to the quote. Ask what your contact means and which step follows inside the company. You can distinguish a positive reaction to the content from an actual order and plan your next work accordingly.
Start with the areas already offered. Who can explain when these areas are accessible and which internal coordination is missing? The answer gives you a contact for that specific question. A job title alone does not establish who can compile the response.
Prepare a short message that can be forwarded internally. Include the discussed site, current quote scope and specific organisational question. Avoid internal abbreviations so a newly involved employee understands why their answer is needed.
Bring responses from different areas together
Example: A company’s purchasing team considers the quote suitable in principle. Administration suggests a preferred time window for the offices. Workshop management has not yet been involved and must first explain which organisational arrangements might work there.
Your sales team asks the agreed contact to combine both responses. It explains that the office window does not automatically apply to the workshop. The inspection team then receives the actual position to assess visit planning.
If the customer mentions another building section during this exchange, ask whether they want it included in the current quote assessment. Record it separately until clarified. The team can then see whether it is planning an existing scope or assessing an expanded request.
If a response is missing, identify the exact gap: “We still need the response about workshop arrangements.” The customer can follow up specifically. A general reminder about “missing information” would leave them to discover the open point again.
Make the next agreement readable for both sides
Close the discussion with the next outcome: who provides which answer, who assesses it in your business and who then contacts the customer? The responsible specialist handles technical scope questions. Your team specifically agrees timing based on the clarified position.
For new business enquiries, register your inspection service with webRichtung and prepare the order for Germany in webRichtung Customer. Include time for these internal customer discussions when planning your enquiry purchases. You see the current price before placing a binding order.
Frequently asked questions
What does “The quote works for us” mean for planning?
Ask whether this assesses the scope or already expresses an order. Separately clarify the actual organisational position before your team confirms a visit.
Do I need to call every department myself?
Agree who will collect the internal responses with your contact. Direct discussions with others should have a specific purpose and be arranged together.
How should I handle a newly mentioned area?
First treat it as possible additional demand. Your responsible specialist assesses how it changes the offered scope and planning.