AI phone assistant · for practices
No call gets lost – not even during consulting hours.
Your AI phone assistant answers every call, books and reschedules appointments and captures callback requests – around the clock, even when everything at the front desk is happening at once. Your team gains some calm, and your patients get through.
- Reachable around the clock
- Relieves the front desk
- GDPR-compliant
You know this from everyday practice life
Four situations that cost time, nerves and patients every day – and how the assistant catches them.
Patients cannot get through and end up at the practice next door. Your assistant answers every call instantly – several at once, with no hold queue.
Between the counter and the phone there is barely room to breathe. The assistant handles routine calls, and your team looks after the people who are there in person.
Booking, rescheduling, cancelling – by your rules. Callback requests reach you in a structured way, so nothing slips through anymore.
In the evening, on weekends, during the lunch break: the assistant is reachable and records every request for you.
How onboarding works
In three steps from “constantly busy” to “always reachable” – we take care of the setup.
Understand your workflows
We look at your most frequent calls, opening hours and scheduling rules.
Let us set it up
We configure the greeting, rules, scheduling logic and forwarding, and handle the go-live.
Go live
The assistant takes calls. You stay in control – escalation to your team is possible at any time.
Data protection that fits your practice
Health data is especially sensitive. That is why we store your data in Germany, process it within the EU and have zero-data-retention agreements with our external providers – so your content is not stored there. We set up the phone assistant on the basis of a data processing agreement under Art. 28 GDPR and with medical confidentiality (§ 203 German Criminal Code) in mind. The final data protection assessment is one you make together with your data protection officer.
Frequently asked questions
Does the AI phone assistant replace my practice team?
No. It handles recurring routine calls and appointment scheduling, taking the load off your front desk. Medical or complex matters it forwards to your team according to your rules.
Can it enter appointments directly into our system?
On request, with a connection to your calendar or practice management system. If there is no interface, it captures appointment requests in a structured way so your team can take them over quickly.
What about data protection and confidentiality?
We store your data in Germany, process it within the EU and have zero-data-retention agreements with our external providers. We set up the service on the basis of a data processing agreement under Art. 28 GDPR and with § 203 German Criminal Code in mind. This is general information and is no substitute for legal advice.
Doesn’t that sound like a robot?
The assistant speaks in natural language, calm and friendly. At the start, your patients are transparently informed that a digital assistant is taking the call.
What does the phone assistant cost?
What it costs depends on how much it handles for you. We work it out transparently with you – you get a concrete assessment for your practice in a no-obligation conversation.
How quickly are we up and running?
After a short setup phase, the assistant is ready to go. We handle the go-live together with you, tailored to your workflows.
Ready to hand over the phone?
Tell us briefly where things get stuck – we will get back to you with an honest assessment for your practice. No obligation.